Complaints and Appeals
The procedure for resolving complaints and appeals filed to ATS is set out in ATS-PR16, Resolution of Complaints and Appeals.
Complaint is an expression of dissatisfaction, other than appeal, by any person or organisation, to an accreditation body relating to the activities of that accreditation body or of an accredited CAB where a response is expected.
Appeal is a request by a CAB for reconsideration of any decision made by the accreditation body that has adverse effect on a conformity assessment body and that is related to its desired accreditation status.
An appeal can be lodged to ATS against accreditation decisions within 15 days after the decision has been delivered. The Appeals Committee shall make decisions on the appeals within 30 days following the receipt of appeals.